Customized Service and Hospitality Training
Service Concepts
What is the ideal experience for your guests? Maybe it’s a fast pace with lots of action or maybe it’s smooth, engaging and full of personalized interaction. Having a defined service concept that brings your brand together with those ideal guest experiences is the vehicle that puts your people in a position to consistently exceed expectations and create sales.
Steps of Service
Customized steps of service are the road map to follow on your way to creating hospitality. They allow you to initiate thoughtful service and work together seamlessly as a team. Those specific service techniques work in harmony to embrace the guest’s preferences and create options that fulfill their needs. Those great habits and consistent results allow more time to engage with the guest to create quality sales and develop relationships through effective marketing.
Hospitality Standards
Hospitality is like oxygen to your guests and it must be abundant everywhere. Each of your guests instinctively wants to be seen, heard, and to feel their personality being embraced. Your unique Hospitality Standards will empower the passion your team has for guests and for each other. It brings the best out of everyone and makes sure the guests are on your side if something might go wrong. Making people feel welcome, showing interest in people and expressing appreciation everywhere at all times requires a set of challenging standards that your team can enjoy trying to achieve together every day.
