Quality Assurance Services
Industry Leading Expertise, Evaluating, & Coaching
Lenny Sparks has spent over 20 years training, teaching, evaluating, and coaching the most talented people in the industry to create elevated guest experiences that develop relationships through professional service and marketing.
Lenny will work side-by-side with your leadership team to create customized standards and criteria that brings your brand together with your guests’ ideal experiences.
He will support your efforts to maintain the highest standards of a quality guest experience delivered in a personalized and meaningful way.
He will act as an unbiased quality measuring system for verification of service standards and product consistency.
Data & Reporting
The Inspection Report is based on the customized qualifications and standards designed specifically for you built into a thorough measuring system.
Capture everything that matters. Study the impact of your exterior, entrances, signage, lighting, and more because the guest experience begins long before they walk through the door.
In-depth comments and recommendations that provide a full subjective overview of the guest experience with highlights and details of exceptional service as well as identifying specific areas of opportunity to spark improvement in all guest service and hospitality areas.
Your reports will be organized by specific departments and include expert comments for each specific area of performance and execution. All significant findings will be backed up with comments, photos, and facts.
All data and trends will be tracked and analyzed to produce at-a-glance results for your team.
SPARK YOUR SUCCESS
Get quality assurance evaluations and solutions to guide your implementation of a proven process that will spark constant improvement. Elevate guest perception through a sharp awareness and focus on your most impactful standards and services. Achieve your revenue goals by creating more sales opportunities and increasing return visits through an elevated performance of service standards. Quality assurance initiatives and solutions that will maximize every dollar you invest in your people and in your business. Identify trends and make intelligent decisions with meaningful data and detailed reporting.
