Leadership Team Development
All great leaders must also be great teachers. They empower others to do for themselves. To lead means to be out in front solving problems and providing solutions. It’s the willingness to make mistakes and the perseverance to always learn from them. Leaders turn challenges into opportunities. They have the emotional intelligence to manage relationships and to use the dynamics within the team. They can simplify the chaos. Leaders have the experience and information to anticipate and predict what others can’t see. They believe in a proven system and empower their team members with trust and delegation. Authentic leadership is humble, transparent, optimistic, and intelligent.
Vision and Values
Envision your future and empower the purpose you stand for. Define the values that make you unique and commit to the ones that you won’t compromise on. They are not mere aspirations or minimum standards of behavior. This vision is where you are going, and these values are how you are going to get there. Define your brand and let the world know what you are the best at. Attract other talented individuals with ambitious goals. Achieve greatness together as a team.
Efficient and Effective
What exactly are the things that you should be doing? Does everything you do directly help you accomplish your goals? Efficiency is all about getting that to-do list in order. Break down your results and develop a better picture of what’s happening. Eliminate wasted time, effort, and money so you can really go after what matters most.
You will become more effective as you find better ways to do the things that help you accomplish your goals. Sharpened skills, heightened awareness and increased adaptability. The result is always having the best possible plan and being able to execute it in the best possible ways – regardless of the situation or circumstances.
The truth is that you get more done when you realize that less is more. Doing the right thing the right way is never an uphill battle.
Goals and Issues
A thriving business is one that is achieving goals at a very fast pace. They are keeping track of those quarterly goals while knocking out the week to week and day to day. Success requires a process to progress. It takes active awareness and structured communication. Every issue or challenge that gets identified should become a plan of action creating more goals to achieve. The only way to succeed on all levels is to get organized. Understand the size of the goal and decide which timeline it should be on. Make one person accountable for it. Be detailed and thorough in your pursuit because what gets measured gets done.
Roles and Responsibilities
Explore job functions and define specific roles. Develop a structure to your business that is simple and clear to everyone. Evaluate your people and place each of them in a spot that capitalizes on their abilities. Only one person can be held accountable for an area of responsibilities. Everyone should have a number of responsibilities they can accomplish at a high level every day. Break down the obstacles and structure your business to function and thrive.
Evaluating and Coaching
Most managers have not clearly communicated their expectations and they usually rely on a quick snapshot in the heat of battle to assess their team member’s performance.
The only way to create coaching opportunities is to set clear expectations. Great evaluations are a culmination of leadership and teaching where both parties are invested in each other. Hands-on evaluations conducted in real circumstances are the best way to make the detailed observations that a great coach needs to inspire people to perform better. The experience of performing their job for their manager is a huge motivation and source of personal growth. The approval and validation they receive will provide the confidence they deserve. The constructive feedback you provide will help them identify their areas of opportunity to improve and push them to move forward with expert solutions.
If you are serious about getting results – set clear expectations, evaluate performance first-hand, and provide the feedback and coaching they need improve with confidence. Over time, evaluations help to identify trends, hold trainers accountable for results, and share innovations to accelerate team growth.
Hiring with a Purpose
Do you know what you should be looking for in a candidate? Do you have a process in place to find it? As you probably already know, a huge majority of people who apply are not qualified. The good news is that screening those people out can now be an automated part of the process done online. Once you know you have a pool of qualified applicants, the real challenge becomes finding the highest quality people who are the best fit for your brand.
First, you need to know what emotional intelligence is and start learning how to find it. Identify the ideal characteristics with comprehensive interview questions and use probing follow-ups to really draw out honest answers. Evaluate each candidate in the context of your company’s envisioned future and core values. Understand your needs and have a plan to fill them. Never stop looking for great people who fit. Put a value on potential, invest in cross-training, and enjoy the benefits of flexible scheduling. Learn to hire the greatest people in your market and put them on a path to becoming a trainer and beyond from day 1.
Every person wants to grow and progress. They need strong leadership, smart programs and mutual commitments. People learn from success and they learn from failure. Develop relationships and understanding in the classroom. Teach, evaluate and coach while on-the-job. Present new objectives every day and track progress in all areas. Develop your leaders and empower them to teach others. Invest in strength and never cater to weakness again.
What experiences are you selling? What makes your place a destination and for who? What are you promising and what are you delivering?
Develop a marketing strategy that goes after your ideal market on every different level. Gain the partnership of key influencers in your industry. Use social media to tell your stories and super-charge brand awareness. Use a promotions team that perfectly represents your brand and gets people genuinely excited about it.
Harness the power of hospitality by showing a continued interest in people throughout the entire guest experience. Make customers feel like guests and turn the good ones into valuable clients that you can own. Turn every member of your team into a well-prepared marketing machine.