Personalized Classroom Training Curriculum
Where is your classroom located? Maybe it’s in a private dining room, behind the bar, or in an employee break area. What matters is that you bring people together and deliver a message with a purpose that creates results.
Great Beginnings
Classroom training is that time and place for learning that doesn’t exist during a busy shift. The goal is to educate people in ways that prepare them to succeed in real situations. Getting to a great starting point through classroom training puts everyone in a place to achieve performance results in a reasonable amount of time.
Begin by communicating what the right things to study, practice and learn really are. Discuss how this knowledge and these skills can be mastered to create success. Managers and on-the-job trainers thrive when they can expect a new hire to be well informed, laser-focused, and highly motivated. This creates efficiency and unlocks potential. It allows your managers and trainers to focus on teaching the skills that create delightful guest experiences rather than rely on the limited survival skills that kick-in when being thrown into training situations without effective preparation.
Invested in the Team
Explaining important concepts and answering questions will create the awareness that team members need to embrace their roles and responsibilities. Grow your culture and define your brand with intelligent classroom exercises and discussions. Team members will choose to perform the highest standards because they have been taught the purpose behind each step and see the value in it. When you invest this time and effort into their development they will feel invested in the team, have great intentions, and thrive within the guest experience.
Operate More Efficiently
The guests suffer and profits decline when mistakes and miscommunications become a factor. They are like black holes that suck away all your time and energy while robbing you of that feeling of success. Weaker team members are afforded excuses and end up taking too many shortcuts along the way. All this makes it very difficult to invest quality time developing the stronger people on your team who possess the most potential.
Effective classroom training is how leadership communicates a path to success through a set of standards and procedures that are clear and achievable. Those set expectations create the coaching opportunities needed to hold everyone accountable and drive constant improvement. Avoid the mistakes that your competition is making every day and maximize the reward of all your team’s hard work.
Service and Hospitality
Teach the unique service steps and hospitality standards that create amazing experiences for your guests. Provide the techniques and methods your team needs to execute great service. Explore and discuss proper language, etiquette, and behavior. Explain guest perception and share ways to influence it. Build the confidence your team members need to engage your guests in all levels of service, sales and marketing. Classroom training is the best place to develop these ideas and concepts that will deliver wonderful guest experiences.
Food and Beverage Sales
Create a culture of sales with innovative food and beverage training programs that connect each piece of useful information to a sales opportunity with a guest. Eliminate all the useless information. Connect ingredients to flavors. Build knowledge into a language of sales that every guest wants to speak. Identify the unique selling points of every item and learn how to articulate why they are enjoyable. Develop a process to engage with guests, learn about them, and create compelling options that fulfill their wants and needs. Guests will feel as though you are always talking about what they want to talk about. They will know you are showing interest in them when you recognize opportunities to offer personalized recommendations. They will love their choice because people always love what they choose for themselves more than what others choose for them.
Marketing Success
Engaging hospitality is the front door to great marketing success. Learning to develop marketing opportunities is an important skill for all team members who interact with guests. Use classroom training to practice and develop ways for your team members to show an interest in guests and actively seek to understand their needs. Teach them to articulate and sell the full potential of experiences you offer. Motivate them to close like a professional and get results. Learn to get first-time guests to book their reservation for a return visit before they leave. Build your guest lists, sell-out events, and turn the best guests into clients. Invest in more effective marketing training and you will profit from more effective marketing results.
Train the Trainer
Great trainers learn from their teaching experiences. They embrace feedback and thrive on communication. An effective Train the Trainer program will build valuable lessons upon those experiences. It is the vehicle that great people within your team will use to elevate themselves, each other and eventually pass the torch to other great people coming behind them.
Trainers must be guided with expert leadership and rewarded with the opportunity to grow. Make emotional intelligence, leadership, coaching, and communication areas where your trainers are thriving by providing a Trainer the Trainer program everyone can be proud of.
Compliance and Safety
Health, safety and legal issues are costly and damaging to your reputation. Having a health and safety program that educates and follows up on relevant issues is crucial. Teaching how to avoid credit card fraud can save thousands of dollars. Setting clear expectations on how to communicate and handle Responsible Alcohol Service situations can save lives. With effective classroom training, you can take the steps to protect your team, your business, and your community.
On-going Team Development
Maintain the highest standards with clear and concise classroom training. Elevate your team in key areas of need. Introduce new menus and products effectively. Continue to develop sales and marketing approaches. Refresh service skills with practice sessions. Classroom training is an important part of maintaining the results everyone has worked so hard to achieve. Don’t wait for problems to arise before you are communicating with your team about them.
