Located in the Aria Las Vegas Resort and Casino
Service Concept: Luxury Pool Lounge with Executive Lunch Service, VIP Cabana Reservations and Bottle Service
Lenny Sparks led Liquid Pool Lounge’s new venue Opening Training and the seasonal Opening Training for the next 5 straight years. He designed venue opening training materials and schedules, led classroom training, mock service, and service evaluations. He also worked directly with the Liquid Pool team throughout the year to implement and manage all training including classroom training, service evaluations, coaching, and trainer development. With his guidance, the team successful mastered their food and beverage training, steps of service, and had developed a new passion for the sales and marketing required at the highest level of VIP Service.
New Venue Opening Training
Opening Training Calendar
Daily Training Schedules
Service Concepts and Steps of Service
Service and Hospitality Standards
Food and Beverage Sales Training
Orientation and Classroom Training Curriculum
Mock Service Training
Service Evaluations and Coaching
On-the-job Training
Customized Training Materials:
Classroom Curriculum
New Hire Orientation
Service and Hospitality
Champagne and Beverage Sales
Marketing
Train the Trainer
Responsible Alcohol Service
Compliance and Safety
On-the-job Training Programs
VIP Cabana Hostess Training Guide
Pool Lounge Bar Host Training Guide
VIP Guest Attendant Training Guide
Pool Lounge Security Training Guide
Nightclub VIP Marketing Host Training Guide
Services Provided:
Classroom Facilitation
New Hire Orientation
Service and Hospitality
Food, Champagne and Beverage Sales
Marketing
Train the Trainer
Responsible Alcohol Service
Compliance and Safety
On-the-job Training
Manage New Hire Training Process
Provide Leadership and Coaching to Trainers
Conduct Hands-on Service Evaluations and Position Certifications
Provide High-Level Coaching for Service, Hospitality, Food & Beverage Sales and Marketing
Create a Plan of Action to Address Guest Feedback, Guest Reviews, and Service Audits
Partner with Aria Human Resources and Training Team
Participate in Forbes 5 Star Training and Aria Training Programs
Leader of Service Assurance and Internal Shop programs with Hotel
Analyze and Report on all Training Tracking, and New Hire Retention
Manage Training Budget and Annual Forecasting
Head of Safety Committee and Loss Prevention