Located in Mandalay Bay Casino and Resort Las Vegas
Service Concept: Entertainment Venue with Casual Dining, Live Concerts, Retail Store, and Private Foundation Room
Lenny Sparks spent the final 7 years of his 11-year House of Blues career based in the Las Vegas venue in Mandalay Bay. He worked in all areas of the areas of the venue and within the first year he stepped into the training coordinator role. Over the next few years he would learn from talented mentors and the experience of hiring and training hundreds of new hires every year. He grew the role into training manager and lead the roll-out of new training and certification programs in partnership with the House of Blues corporate office. He led all training certification evaluations, classroom training, trainer development, and management training in all departments.
Training Materials:
Classroom Curriculum
New Hire Orientation
Company Culture
Blues Music and American Folk-Art History
Service and Hospitality
Food and Beverage Sales
Marketing
Train the Trainer
On-the-job Training Programs
Foundation Room Front Server
Foundation Room Server Assistant
Foundation Room VIP Cocktail Server
Foundation Room Bartender
Foundation Room Hostess
Foundation Room Security
Foundation Room Manager MIT
Restaurant Server Training Guide
Restaurant Bartender Training Guide
Restaurant Hostess Training Guide
Restaurant Food Runner Training Guide
Restaurant Manager MIT
Music Hall Bartender Training Guide
Music Hall Cocktail Server Training Guide
Music Hall Security Training Guide
Music Hall Manager MIT
Retail Sales Associate
Box Office Ticket Sales Attendant
Special Events Server
Services Provided:
Roll-out new training standards and programs
Service and Hospitality Standards
Steps of Service
Trainer Performance
On-the-job Training Programs
New Menu Rollouts
Classroom Facilitation
New Hire Orientation
Company Culture
Blues Music and American Folk-Art History
Service and Hospitality
Food and Beverage Sales
Marketing
Train the Trainer
On-the-job Training
Manage New Hire Training Process
Provide Leadership and Coaching to Trainers
Conduct Hands-on Service Evaluations and Position Certifications
Provide High-Level Coaching for Service, Hospitality, Food & Beverage Sales and Marketing
Create a Plan of Action to Address Guest Feedback, Guest Reviews, and Service Audits
Analyze and Report on all Training Tracking, and New Hire Retention