Located in the Aria Las Vegas Resort and Casino
Service Concept: Ultra Lounge with Dancing, VIP Table Reservations and Bottle Service
Lenny Sparks designed and created customized training programs designed specifically for the Gold Lounge team. He worked directly with the Gold team to implement and manage all training including classroom training, service evaluations, coaching, and trainer development. With his guidance, the team successful mastered their food and beverage training, steps of service, and had developed a new passion for the sales and marketing required at the highest level of VIP Service.
Customized Training Materials:
Classroom Curriculum
New Hire Orientation
Service and Hospitality
Champagne and Beverage Sales
Marketing
Train the Trainer
Responsible Alcohol Service
Compliance and Safety
On-the-job Training Programs
VIP Table Hostess Training Guide
Lounge Bar Host Training Guide
VIP Table Busser Training Guide
Lounge Security Training Guide
Lounge VIP Marketing Host Training Guide
Services Provided:
Roll-out new training standards and programs
Service and Hospitality Standards
Steps of Service
Trainer Performance
On-the-job Training Programs
Classroom Facilitation
New Hire Orientation
Service and Hospitality
Champagne and Beverage Sales
Marketing
Train the Trainer
Responsible Alcohol Service
Compliance and Safety
On-the-job Training
Manage New Hire Training Process
Provide Leadership and Coaching to Trainers
Conduct Hands-on Service Evaluations and Position Certifications
Provide High-Level Coaching for Service, Hospitality, Food & Beverage Sales and Marketing
Create a Plan of Action to Address Guest Feedback, Guest Reviews, and Service Audits
Partner with MGM Mirage Human Resources and Training Team
Participate in Forbes 5 Star Training and MGM Mirage Training Programs
Leader of Service Assurance and Internal Shop programs with Hotel
Analyze and Report on all Training Tracking, and New Hire Retention
Manage Training Budget and Annual Forecasting
Head of Safety Committee and Loss Prevention