Located in the Delano South Beach Hotel
Service Concept: Ultra Lounge with VIP Table Reservations and Bottle Service
Lenny Sparks led the new venue Opening Training for FDR at Delano. He designed venue opening training materials and schedules, led classroom training, mock service, and service evaluations. With successful training, the team successful mastered their Champagne and beverage training, steps of service, and had developed a new passion for the sales and marketing required at the highest level of VIP Service.
New Venue Opening Training
Opening Training Calendar
Daily Training Schedules
Service Concepts and Steps of Service
Service and Hospitality Standards
Food and Beverage Sales Training
Orientation and Classroom Training Curriculum
Mock Service Training
Service Evaluations and Coaching
On-the-job Training
Customized Training Materials:
Classroom Curriculum
New Hire Orientation
Service and Hospitality
Champagne and Beverage Sales
Marketing
Train the Trainer
Responsible Alcohol Service
Compliance and Safety
On-the-job Training Programs
VIP Table Hostess Training Guide
Lounge Bar Host Training Guide
VIP Table Busser Training Guide
Lounge Security Training Guide
Services Provided:
Classroom Facilitation
New Hire Orientation
Service and Hospitality
Champagne and Beverage Sales
Marketing
Train the Trainer
Responsible Alcohol Service
Compliance and Safety