Located in the Delano South Beach Hotel
Service Concept: Luxury Pool Lounge with Executive Lunch Service, VIP Cabana Reservations and Bottle Service
Lenny Sparks designed and created customized training programs designed specifically for the Delano Beach Club team. He worked directly with the Delano Beach Club team to implement and manage all training including classroom training, service evaluations, coaching, and trainer development. With his guidance, the team successful mastered their food and beverage training, steps of service, and had developed a new passion for the sales and marketing required at the highest level of VIP Service.
Customized Training Materials:
Classroom Curriculum
New Hire Orientation
Service and Hospitality
Champagne and Beverage Sales
Marketing
Train the Trainer
Responsible Alcohol Service
Compliance and Safety
On-the-job Training Programs
VIP Cabana Hostess Training Guide
Pool Lounge Bar Host Training Guide
VIP Guest Attendant Training Guide
Pool Lounge Security Training Guide
Nightclub VIP Marketing Host Training Guide
Services Provided:
Roll-out new training standards and programs
Service and Hospitality Standards
Steps of Service
Trainer Performance
On-the-job Training Programs
Classroom Facilitation
Service and Hospitality
Food, Champagne & Beverage Sales
Marketing
On-the-job Training
Provide Leadership and Coaching to Trainers
Conduct Hands-on Service Evaluations and Position Certifications
Provide High-Level Coaching for Service, Hospitality, Food & Beverage Sales and Marketing
Participate in Forbes 5 Star Training