Located in Mandalay Bay Resort and Casino Las Vegas
Service Concept: Casual Dining Restaurant with a Fast-Service Counter option
Lenny Sparks led Opening Training for the Citizens Kitchen & Bar and continued to work with the team to maintain the highest levels of excellence in the service industry. Lenny designed venue opening training materials and schedules, led classroom training, mock service, and service evaluations. He also worked directly with the Citizens team to implement and manage all training including classroom training, service evaluations, coaching, and trainer development. With his guidance, the team successful mastered their food and beverage training, steps of service, and had developed a new passion for the sales and marketing required at the highest levels.
New Venue Opening Training
Opening Training Calendar
Daily Training Schedules
Service Concepts and Steps of Service
Service and Hospitality Standards
Food and Beverage Sales Training
Orientation and Classroom Training Curriculum
Mock Service Training
Service Evaluations and Coaching
On-the-job Training
Customized Training Materials:
Classroom Curriculum
New Hire Orientation
Service and Hospitality
Food and Beverage Sales
Marketing
Train the Trainer
Responsible Alcohol Service
Compliance and Safety
On-the-job Training Programs
Marketing Server Certification Guide
VIP Table Hostess Certification Guide
Restaurant Bar Host Certification Guide
Restaurant Hostess Certification Guide
MIT (Manager in Training) Program
Chef Training Program
BOH Line Cook Training Guide
BOH Prep Station Training Guide
Restaurant Food Runner Certification Guide
Restaurant Busser Certification Guide
Restaurant Barback Certification Guide
Services Provided:
Classroom Facilitation
New Hire Orientation
Service and Hospitality
Food and Beverage Sales
Marketing
Train the Trainer
Responsible Alcohol Service
Compliance and Safety
On-the-job Training
Manage New Hire Training Process
Provide Leadership and Coaching to Trainers
Conduct Hands-on Service Evaluations and Position Certifications
Provide High-Level Coaching for Service, Hospitality, Food & Beverage Sales and Marketing
Create a Plan of Action to Address Guest Feedback, Guest Reviews, and Service Audits
Manage MIT Training Programs
Partner with Mandalay Bay Human Resources and Training Team
Participate in Forbes 5 Star Training and Mandalay Bay Training Programs
Leader of Service Assurance and Internal Shop programs with Hotel
Analyze and Report on all Training Tracking, and New Hire Retention
Manage Training Budget and Annual Forecasting
Head of Safety Committee and Loss Prevention