Lenny Sparks will use his 20 years of experience developing service techniques and training methods for multi-million dollar companies to create your path to success using customized standards and training programs designed specifically for you.  

In addition to working with you to develop your customized standards and training programs he will provide additional on-site services –

• Support the roll-out of new programs and standards

• Provide classroom facilitation and empower teaching within your team

• Lead service evaluations and provide high-level coaching

Service Concepts

Bring your brand together with ideal guest experiences.

Hospitality Standards

Empower passion in people and elevate guest perception.

On-the-Job Training

Detailed objectives, built-in accountability, and service evaluations.

Service Evaluations

Set the bar and create powerful 1-on-1 coaching opportunities.

Food & Beverage Training

Develop a language of sales that every guest wants to speak.

Classroom Training

Curriculum that will give your team the intellectual advantage.

Marketing Training

Turn every member of your team into a marketing machine.

Train the Trainer Programs

Develop your people into professional leaders and beyond.